My photo will not upload
My photo will not upload
Try a JPEG, PNG, or WebP image within the size limit shown by the uploader. The Editor’s upload limit is 10 MB. Export phone images to a supported format if needed. For video start and end images, use at least 300 × 300 pixels, a file no larger than 10 MB, and a width-to-height ratio between 0.4 and 2.5.
A generation is still processing
A generation is still processing
Check the result’s status in the gallery; video and higher-quality work can take longer. Refresh once if the page seems stale. Avoid repeatedly submitting the same request while it is still active. If it remains stuck, send support the image ID or link and approximate submission time.
The result failed or was blocked
The result failed or was blocked
Read the message on that result. A failed provider request and a policy-blocked request need different responses. For a blocked request, revise the source or prompt to comply with the service’s rules. For a temporary failure, review the status and credit balance before trying again. Contact support if failures repeat.
The clothing looks wrong
The clothing looks wrong
Compare the output with the source at full size. Use a sharper garment photo, supply the correct front or back angle, and keep each wardrobe item to one product and colorway. Remove prompt instructions that conflict with the source. If only a small region needs work, use the Editor.
The face changes across images
The face changes across images
Reuse the same saved avatar and clear references of one person. Keep model and quality settings consistent while testing. Try a less extreme pose or simpler light, then compare the face with your approved reference.
I cannot find my result or wardrobe item
I cannot find my result or wardrobe item
Check your signed-in account, workspace, and selected collection. Public Explore images and your own work are different collections. Refresh after switching workspaces, then check the image’s versions if you are looking for an edit or upscale.
The downloaded file is the wrong version
The downloaded file is the wrong version
Open the image, select the completed edit, video, or upscale you want, and download again. Wait for that version’s processing to finish. Verify the downloaded file’s dimensions before publishing.